318 Privacy Policy – Your Data Protection
At 318, your privacy is our priority. This policy clearly explains how we collect, use, store, and protect the personal information of users in Malaysia.
Effective: 1 January 2026. This policy may be amended from time to time.
1. Information We Collect
When you register or use the 318 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
Full name, email address, phone number, date of birth, and login credentials provided during registration.
Device type, operating system, browser, IP address, general location data, and platform activity logs.
Transaction details in Malaysian Ringgit (RM), deposit methods, registered account numbers, and withdrawal records.
Game records, product preferences, usage time, clicks, and interactions with 318 platform content.
2. How We Use Your Information
318 uses the information collected solely for legitimate purposes directly related to platform operations. We will not sell your personal information to any third party for commercial purposes. The primary purposes for which your data is used are as follows:
- Account Management – Creating and maintaining user accounts, processing registrations, and enabling secure login.
- Transaction Processing – Processing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Service Improvement – Analyses usage patterns to enhance the user experience, fix technical bugs, and develop new features.
- Service Communications – Sending account-related notifications, platform updates, transaction confirmations, and important service information.
- Security & Compliance – To detect and prevent fraud, unauthorised use, and activities that violate 318's Terms & Conditions.
- Customer Support – Providing accurate and effective assistance when you reach out to our support team.
3. Cookie Usage & Tracking
The 318 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies – Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
- Performance Cookies – Collects information on how you use the platform to help us identify areas for improvement.
- Preference Cookies – Saves your personal settings such as preferred language and display preferences so you don't have to reconfigure them on every visit.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 318 platform. Continued use of our platform is considered consent to the use of cookies as described here.
4. Data Storage, Security & Third-Party Sharing
Data Security
318 implements robust technical and organisational security measures to protect your personal information. All data transmitted between your device and our servers is protected using industry-standard SSL encryption. Sensitive data such as payment information and passwords is stored in encrypted form and cannot be read directly by our staff.
Your data is stored on secure servers and is accessible only to 318 staff who require access to perform their duties. We review our security procedures regularly to ensure adequate protection is in place.
Third-Party Sharing
318 does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- With the payment service providers required to process your MYR transactions.
- When required by Malaysian law or upon a legitimate request from the relevant authorities.
- In the event of a business merger or acquisition, users will be notified in advance.
5. User Rights & How to Contact Us
Your Rights as a User
As a 318 platform user, you have certain rights regarding your personal information. We fully respect these rights and will assist you in exercising them:
- Right to Access – You may request a copy of the personal information we hold about you at any time.
- Right to Rectification – If your information is inaccurate or out of date, you have the right to request that we update it.
- Right to Erasure – You may request the deletion of your account and personal data, subject to applicable legal requirements and contractual obligations.
- Right to Object – You may object to the processing of your data for specific purposes, including promotional communications.
Privacy Policy Changes
318 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any significant amendments via the platform or email. Continued use of the platform after such amendments take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 318 support team by email at [email protected]. You may also refer to the FAQ us for answers to general questions about privacy and account security.
You Can Trust 318
Your safety and privacy are at the heart of everything we do. Register today and enjoy an entertainment platform built on a foundation of trust.